Return & Refund Policy

At Dicks & Doves, our products are made to order. Because we produce items specifically for each order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or ordering the wrong color/style.

Please review your size, color, shipping information, and order details carefully before placing your order.

Damaged, Defective, or Incorrect Items

We want to make it right if we messed something up.

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the problem

Once reviewed, we may offer a replacement or refund, depending on the situation.

Sizing

Because our apparel is made to order, we cannot accept returns or exchanges because an item doesn't fit as expected.

Please review the size chart provided on the product page before ordering.

If we accidentally send you a size different from the size you ordered, we'll make it right.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible.

If production has not started, we'll do our best to accommodate your request. Once an order has entered production, changes or cancellations may no longer be possible.

Returns

Do not send an item back without contacting us first.

Returns sent without prior approval may not be accepted or refunded. If a return is approved, we'll provide instructions on what to do next.

Refunds

Approved refunds will be issued to the original payment method.

Please allow time for your bank or credit card company to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the carrier.

We'll do our best to help with shipping issues, but Dicks & Doves is not responsible for packages lost or stolen after confirmed delivery.

Questions?

If there's a problem with your order, reach out to us. We're a small operation, and we'd much rather have the opportunity to fix a legitimate issue than leave you unhappy.

Dicks & Doves
Made to order. Made for the field.